Troubleshooter

Here you can find answers to the most frequently asked questions that might arise while using the program.

1.      I try to run an operation, but the program claims my partition is in use and suggests restarting the computer.

There are a number of operations that cannot be performed while your partition is in use (or locked in other words). Please agree to reboot your machine to make the program accomplish the operation in a special boot-up mode.

2.      I run an operation and restart the machine as required, but it just boots back into Windows without accomplishing the operation.

Please run 'chkdsk /f' for the partition in question.

3.      I cannot create a new partition on the disk.

There can be a number of reasons for that:

q       The program cannot create a new partition on a dynamic disk, but only on a hard disk that uses the DOS partitioning scheme is a set of rules, constraints and format of the on-disk structures to keep information on partitions located on a hard disk. There are known several partitioning schemes. The most popular of them is the so-called DOS partitioning scheme. It was introduced by IBM and Microsoft to use multiple partitions in the disk subsystems on IBM PC compatible computers. Another popular partitioning scheme is the so-called Logical Disks Model (LDM) that originates from the UNIX mainframe systems. Veritas Executive accommodates a simplified version of LDM to the Windows 2000 operating system. Windows 2000 and XP support two quite different partitioning schemes: the old DOS partitioning scheme and the new Dynamic Disk Management (DDM). The problem is that earlier versions of Windows do not support DDM. In addition, most hard disk utilities do not support it as well..

q       According to the rules of the DOS partitioning scheme, the following combinations of partitions cannot be created:

-         Two Extended Partitions on one hard disk;

-         Five or more Primary partitions on one hard disk;

-         If there is an Extended Partition is a partition type you create only on a basic MBR (Master Boot Record) disk. Extended partition is used if you want to create more than four volumes on a disk, since it may contain multiple logical drives. on the disk, only three Primary partitions are allowed.

q       The program allows creating new partitions only within blocks of un-partitioned space. It cannot convert a free space on an existing partition to a new partition.

4.      I cannot copy a partition.

There can be a number of reasons for that:

-         The source or target disk you select is a dynamic disk;

-         4 primary partitions (or three primary partitions and an extended one) already exist on the target disk.

5.      I need to copy a partition. But when selecting a place where to make a copy, I always get a crossed circle sign no matter which partition is selected.

The program enables to copy a partition only to a block of un-partitioned space. If you don’t have a block of free space on your hard disk, please delete or reduce an existing partition to accomplish the operation.

6.      I cannot do anything with my USB flash drive. I get a crossed circle sign when trying to select any area on it.

Some USB flash drives don't have the MBR is the 0th sector of the disk. MBR (Master Boot Record) contains important information about the disk layout: - The used partitioning scheme; - The starting records of the Partition Table; - The standard bootstrap code (or the initial code of boot managers, disk overlay software or boot viruses). Generally, the 0th sector is used for similar purposes in all existing partitioning schemes. The MBR capacity is not sufficient to contain sophisticated boot programs. That's why the on-boot software is allowed to use the entire 0th track of the disk. For example, boot managing utilities such as LILO, GRUB and Paragon Boot Manager are located in the 0th track. (Master Boot Record), that’s the cause of your problem. To fix the issue please use the Update MBR function of our program or 'fixmbr' of the Windows installation disc to write a standard code to your flash drive.

7.      When trying to back up my system the program asks to restart the computer.

Most likely the Hot Processing mode is disabled. Please make it active in the program settings.

8.  When running a backup The term backup originates from the time when the best way to protect valuable information was to store it in form of archives on external media. It's become now a general notion to mean making duplications of data for protection purposes. operation with the Paragon Hot Processing mode enabled, I get an error: error code 0x1200e "Internal error during Hot Backup"

Most likely your hard disk contains bad blocks. Please fix the issue with your HDD manufacturer's tool.

You can find a name of the tool you need here: http://kb.paragon-software.com

9.  When trying to back up to a network share, I get the following error: "i/o error" or "can't open/create file"

Please check whether you’ve got a permission to write to the selected destination or not.

10.  When trying to restore a backup archive, I get the following error: "Can't restore to current selection" or "Archive does not fit"

Most likely you’re trying to restore a backup of the whole hard disk to a partition or vice versa.

11.  I set up a timetable for a task, but it fails to execute.

There can be a number of reasons for that:

-         Windows Task Scheduler does not work properly. Check whether it is so or not by scheduling a simple task (call Notepad through scheduling);

-         You don’t have permission to write to the selected backup destination.